Your privacy matters to SHARADARADHYA PVT LTD (the company, we, MEE CABS, us, our)
This Privacy Policy (“Policy”) outlines the privacy practices associated with the (“MEE CABS”) Application managed by SHARADARADHYA PVT LTD (the company, we, us, MEE CABS, our) MEE CABS is committed to safeguarding the privacy of its users' (“User”) personal information in compliance with applicable laws in India.
We encourage you to read this Policy carefully before accessing or using our website. By doing so, you acknowledge that you have read, understood, and agreed to be bound by all the terms set forth in this Policy and our website’s terms of use prior to proceeding.
This privacy policy outlines the policies and procedures regarding the collection, use, processing, storage, retrieval, disclosure, transfer, and protection of your information, including personal information, sensitive personal data, and geolocation (collectively referred to as "Information" or "your information"), that MEE CABS may acquire through your online interactions with the MEE CABS mobile application or our website, as well as through offline interactions, such as via email, phone, or in- person communications, while utilizing our services.
The terms “YOU” and “YOUR” refer to any driver, customer, transport service provider, or other user of MEE CABS who access or use our services.
The term “services” pertains to any offerings provided by MEE CABS, governed by the applicable terms and conditions available on the MEE CABS platform.
We encourage you to read this policy carefully before using the MEE CABS platform or submitting any information to us. This policy is integral to, and should be read in conjunction with, the terms and conditions applicable to our users.
USER ACCEPTANCE:
By accessing or using the MEE CABS platform and its services, you acknowledge and agree to this policy, along with any amendments made by the company at its discretion, which will be posted on the MEE CABS platform from time to time. The collection, processing, retrieval, transfer, use, storage, disclosure, and protection of your information will be governed by this policy and applicable laws, including but not limited to the Information Technology Act, 2000, and its associated rules. If you do not concur with this policy, please refrain from using or accessing the MEE CABS platform.
You hereby represent to MEE CABS that:
The information you provide to MEE CABS is and will remain authentic, accurate, current, and updated, and you possess all rights, permissions, and consents necessary to provide such information to MEE CABS.
Your provision of this information, as well as MEE CABS's subsequent storage, collection, usage, transfer, access, or processing of such information, will not violate any agreements, applicable laws, charter documents, judgments, orders, or decrees.
INFORMATION WE COLLECT:
You provide us the following information:
Personal Information:
During the registration process for our services, we may request specific personal information from you. The information includes your name, contact information, and other identifying details. We ensure that we only collect information that may be necessary for legitimate and legal purposes associated with our services.
Account Information:
When you create or update your MEE CABS account, you must provide essential details such as your email address, full name, home address, mobile number, gender, and date of birth. You may also upload a profile photograph and set a secure login password. In addition, any banking or payment-related information may be necessary for transactions within the app.
Verification Information for Drivers:
If you choose to work as a driver, we will gather additional verification information to ensure your identity and eligibility. The verification includes your location details, a professional profile picture, relevant call and SMS records, and copies of valid government-issued ID documents. We will also require you to provide vehicle-related documents, such as the vehicle registration certificate, driving permit, fitness certificate, insurance papers, and pollution clearance certificate. To further confirm your identity, you may need to capture real-time selfies.
Background Verification Information:
To ensure your safety and the safety of our users, we conduct background checks on drivers. This process involves collecting identity information such as driving history, criminal record, and confirmation of your right to work. Please note the information we get is from the vetted third-party service providers acting on our behalf.
Information We Collect While You Access and Use the MEE CABS App:
Transaction Information:
Through your use of our services, we meticulously record transaction details. It includes specific trip information such as pick-up and drop-off locations, the total distance travelled, and any payment transaction data associated with your rides.
Location Data for Drivers:
When you drive, MEE CABS continually collects your location data, whether the app is actively being used in the foreground or runs in the background on your mobile device. It helps us to provide accurate ride details and ensure the safety of both drivers and riders.
Location Data for Customers:
For users requesting rides, we collect your precise or approximate location data directly from your device, provided you permit us to do so. We obtain the data from the time we receive your request for the service you request service until you complete the ride and at any time the app is operating in the foreground.
Usage Information:
We utilize various technologies to automatically and passively collect certain information whenever you engage the MEE CABS platform. This may include your activity logs and patterns of interaction, allowing us to enhance the overall user experience.
SMS/Text Messages:
With your consent, we may access data from your SMS or text messages to facilitate the sending and receiving of one-time passwords and other verification details. We utilize this information to streamline the verification process during financial transactions. Importantly, we do not share or transfer this SMS/Text message data to any third party except as expressly outlined in our privacy policy.
Call Details:
For drivers, we will also record any calls made to our support team using the device provided for service. The details may include timestamps and call duration information related to customer interactions.
Cookies:
When users sign up on the Application, MEE CABS creates a user profile and assigns a unique identification number, which is then stored on the user’s hard drive in the form of a cookie, a small piece of code. This code is specific to each user. It facilitates a smooth experience across the Application, allowing the user to navigate without needing to frequently re-enter their password or complete registration forms with previously provided information.
MEE CABS utilizes cookies on various pages of the Application to assist in analyzing the flow of web pages, deliver advertisements that correspond to users' interests, evaluate the success of ad campaigns, and enhance trust and safety. Certain features offered by MEE CABS are only accessible through cookies. Cookies also help MEE CABS provide information that aligns with the user's interests. Most cookies are session cookies, meaning they are automatically removed from the user’s hard drive at the end of their session. Users have the option to refuse MEE CABS cookies by disabling them in their internet browser; however, this may restrict access to some features on the Platform and necessitate that users re-enter their password more often during a session.
Based on the user’s previous interactions with the Application, third-party vendors, including Google, utilize “cookies” to showcase advertisements on behalf of MEE CABS across the Web.
Furthermore, users may come across “cookies” or comparable technologies on certain pages of the Application that are set by external parties. MEE CABS does not govern the use of cookies by these third parties. If the user decides to make a booking on the Application, MEE CABS gathers data regarding the user's booking habits.
Thus, is important to note that MEE CABS doesn’t have any control over the cookies used by the third parties. Furthermore, the policies that governs the third-party cookies is not a part of our privacy policy.
Use of Collected Information:
The primary objective of gathering user information is to optimize the overall experience on the MEE CABS platform. Information may be utilized for the following technical tasks:
For Customers:
Geolocation data is leveraged for several key functionalities, including:
For Drivers:
Additionally, user information may be applied to enforce platform terms and conditions, address disputes, and comply with statutory requirements or requests from law enforcement, regulatory bodies, or judicial authorities, in accordance with legal obligations and agreements with third-party entities.
How and when we share information with third parties:
We do not sell, share, rent, or trade the information we've gathered about you, except as outlined in this policy or at the moment you provide your information. We may disclose your information in these circumstances:
We engage third parties to facilitate our services and to perform certain functions on our behalf such as posting services, designing or operating service features, analyzing service metrics, processing payments, implementing anti-fraud and security measures, conducting background and identity verification, running criminal record checks, offering customer support, delivering geolocation information to drivers, allowing us to send you special deals, hosting our job application form, performing technical services, or carrying out other administrative tasks. These third parties will have access to information, including personal data, solely to carry out the specific services they provide for you or us. We will require each of these third parties to maintain the same level of data protection as we do and impose contractual obligations to prevent the disclosure or misuse of personal information for other purposes.
Private parties as we reasonably find necessary and relevant for:
Meeting any pertinent laws, regulation, governmental requests, or legal process.
Upholding and defending the terms and conditions related to the use of the MEE CABS app and its services, including investigating potential violations.
Safeguarding the safety, rights, property, or security of our company, our services, or any third parties.
Ensuring the safety of the public for any reason.
Identifying, preventing, or addressing fraud, security, or technical issues. Stopping or preventing any activity we might deem illegal, unethical, or legally actionable.
Market Study and Other Benefits:
As part of our commitment to enhancing services and improving user experience, we may share the information you provide, along with usage data, with carefully selected third-party partners. This collaboration facilitates comprehensive market research, detailed data analysis, and the customization of our product and service offerings to align with your specific needs. Our objective is to continuously refine our offerings, thereby providing a variety of valuable benefits, products, and services to our clientele.
It is important to recognize that certain third parties may operate in different legal jurisdictions. Should you elect to engage with a third-party service provider, please be advised that your information may be subjected to the legal statutes of that jurisdiction. We encourage you to exercise caution when navigating away from the pages or links associated with the MEE CABS application. We recommend that you thoroughly review the privacy policies of any third-party websites or applications before disclosing any personal information. While we endeavor to uphold stringent privacy standards, we cannot assume responsibility for the actions of these external service providers, nor can we ensure that their privacy practices mirror our own.
Updating Information and Account Cancellation:
You hold an essential responsibility in maintaining the accuracy of the information submitted to us, particularly your contact details as part of the registration process.
If your personal information changes or if you decide to discontinue using our services, you may amend inaccuracies and update your information through our member information page. Alternatively, you may contact us directly via the email address provided on the MEE CABS platform or reach out to our designated grievance officer.
Should you wish to cancel your account or request that we cease utilizing your information, please communicate your intent through the email address specified on the platform. It is important to note that restricting access to any aspect of your information may affect our ability to provide full services.
Security:
For us, the auspices of your data are a prime concern and we take onus of it. The information you provide is securely stored within our databases, where we apply standardized, industry-recognized security practices aimed at safeguarding your data from unauthorized access. However, it is pertinent to understand that no security system is entirely infallible. We cannot guarantee complete security for our databases nor ensure that your information will not be intercepted during transmission over the internet or through wireless communication. The submission of information to us is undertaken at your own risk, and we strongly advise that you maintain the confidentiality of your password to protect your account.
Children's Information:
Our services are intended for individuals of legal age, and we do not knowingly solicit or collect information from children under the age of 18. Access to the MEE CABS application is exclusively available to individuals who are capable of entering into legally binding contracts in accordance with applicable laws. We prioritize the safety and privacy of our users, ensuring that minors are not inadvertently involved in our services.
Grievance cell:
If you would like to ask about or make a request relating to or complain about how we process the information, please contact or email our grievance cell at one of the addresses given below.
Phone: 8886477728
Amendments:
we reserve the right to update or modify this privacy policy time to time to reflect changes to our practices any changes will be effective immediately upon the posting of the revised privacy policy on MEE CABS.