Terms and Conditions for Customers:
According to the Information Technology Act, 2000 and its amendments, these terms and conditions are considered an electronic record under the provisions of electronic records specified in various statutes.
Please read these terms carefully before using the platform or registering on the platform. If you do not agree with these terms, please do not access the platform, or avail the services.
1.GENERAL TERMS:
By accessing and using the MEE CABS App, website, or related services (collectively referred to as the "Platform") provided by SHARADARADHYA Private Limited ("MEE CABS," "Company," "we," or "our"), you acknowledge and accept these terms and conditions (“Terms”) and the Privacy Policy. These Terms supersede any previous agreements and apply to all devices used to access the Platform. Your continued use signifies your acceptance of any updates made by the Company.
2.SERVICES:
We offer the below services (“Services”):
1. A Platform to help you find and connect with service providers ("Drivers") using their transportation (bikes, autos, or cars) based on your negotiated terms.
2. Additional support services may be available for a fee, with charges updated periodically on the Platform.
3.GENERAL TREATIES:
By using the Platform, you agree to the following:
1. You have attained a minimum of 18 years old.
2. You have no legal issues restricting your access to the Platform.
3. You will use the Services legally and for permitted purposes.
4.REGISTRATION OF DETAILS FOR ACCOUNT CREATION:
1. You allow MEE CABS to collect information about you as per our Privacy Policy.
2. You will provide true and accurate information when creating an account.
3. Keep your login details secure; you are responsible for any activity on your account.
4. Notify us immediately if you suspect any unauthorized access to your account.
5. We may require additional verification for identity checks.
6. You must ensure your information is accurate and up-to-date. We will not be responsible to verify the accuracy of the information provided by you.
7. Your account is non-transferable and must not be shared.
8. For unauthorized use of your account, MEE CABS is not liable.
9. We reserve the right to terminate, suspend or limit access to the services in the event we are unable to obtain or verify your information.
10. The company reserves the right to vary, or discontinue, any of the services, and or making the services available in their entirely.
5.USAGE OF SERVICE:
1. Use the MEE CABS App to find Drivers for your route.
2. Any payments, refunds, and cancellations are strictly between you and the Driver.
3. Estimated prices are provided, but accuracy is not guaranteed.
4. MEE CABS can change or suspend services at any time.
6.PAYMENT TERMS:
MEE CABS may display an estimated price range based on the market rates that apply to the route and distance that you chose on the platform. This price range will change based on the market from time to time. Once you agree to pay the price and take the services provided by any driver who is available, you should pay the advance on the platform to book the ride and should pay the remaining balance to the driver directly as shown in the platform.
7.CANCELLATION AND REFUND POLICY:
1. You will not be charged a cancellation fee if you cancel the booking within 5 minutes after the cab driver is allotted. If you cancel the ride after 5 minutes, there will be no refund. MEE CABS charges a cancellation fee to compensate drivers for the time, effort, and fuel they spend trying to reach your pickup location.
2. A refund for your cancellation of the ride will be credited to your account within 5 working days.
3. If the customer’s refund request is approved, the customer shall receive the refund within 5 working days, depending on your bank.
4. If the driver has already reached the pickup location, and if the customer cancels the ride, the cancellation fee depends on the discretion of the cab driver.
5. MEE CABS doesn’t hold responsibility for the driver’s cancellation of a ride.
6. If you cancel a trip during the ride, the amount payable shall either be a minimum fare or the upfront fare or the fare based on the actual time and distance travelled from the customer’s pickup location, to where the ride ended.
7. If the customer doesn’t show up for the ride, the customer will not receive a refund as a no-show fee.
8. Cancellation fees depend on the location and the demand for cabs.
9. After the allotment of the cab with the details and if the driver cancels after waiting at your pickup location for a specific amount of time, a cancellation fee will apply.
10. If you believe you were incorrectly charged a cancellation fee, you can request a refund through the MEE CABS app or contact customer service, quoting a dispute of the cancellation fee.
11. If a customer provides inaccurate information about the trip experience and disputes the cancellation fee or refund, it amounts to a violation of MEE CABS fair practices which may result in the request being denied and/or deactivating the customer’s account.
12. The customer can cancel a ride in the application (App) before or after a driver is allocated.
13. Customers and drivers can cancel a ride consistent with our fair-trade practices. Not adhering to MEE CABS fair-trade practices, may result in a driver cancelling a ride and the customer being charged with a cancellation fee.
8. CUSTOMER CODUCT:
1. You agree to use the Services responsibly and legally, maintaining our reputation.
2. While using the driver’s service, treat with respect and please don’t cause any damage to their Vehicle or act abusively.
3. Avoid annoying the Company, Drivers, or others while using the Platform.
4. Don’t misuse the Platform or attempt to deceive anyone.
5. Refrain from dishonest behaviours, such as providing false information or creating fake accounts.
6. You agree to use the platform, to:
a. Download the Platform for personal use only
b. Don’t use the platform for unlawful purposes
c. Not to harm the Platform's operation
d. Avoid overloading the Platform or sending spam
e. Without written permission, don’t copy or share content
f. Don’t reverse engineer or alter the platform
g. Not use unauthorized devices
h. Not create multiple accounts for one Customer.
7. You also agree not to upload or share information that:
a. Belongs to others
b. Is harmful or illegal
c. Intrudes the intellectual property rights
d. Is inappropriate for minors
e. Contains ads or promotions
f. Propagate wrong information
g. Impersonates others
h. Contains harmful software
i. Threatens national security
j. Involves unauthorized online games
k. Violates current laws.
8. The Company can terminate your access if you do not follow these guidelines.
9.COMMUNICATION, NOTIFICATIONS AND UPDATES:
1. You consent to MEE CABS contacting you about the Platform or Services.
2. Expect electronic communications within 24 hours; postal mail is deemed delivered after 3 business days.
3. Registered Customers may be contacted via:
a. Your registered phone number;
b. Any email linked to your account;
c. Automated messages.
4. MEE CABS is not responsible for communication delivery or clarity issues.
10.DISCLAIMERS:
1. The company doesn't guarantee that its services or platform are reliable, secure, or available. It doesn’t ensure that: (a) the service will be uninterrupted or error-free; (b) it will meet your expectations; (c) any stored data will be accurate; (d) the quality of information will be satisfactory; (e) errors will be corrected; or (f) the platform is free from harmful elements. The platform is provided “as is.”
2. The company excludes all implied warranties, so you assume all risks related to your use of the platform and cannot hold the company responsible.
3. The company does not guarantee the accuracy of information or advertisements on the platform and does not endorse any products or materials obtained through them.
4. All the rights not overtly granted are reserved. The information on the platform is for general purposes, and you are responsible for its use.
5. The drivers operate independently, and the company is not liable for their behaviour, actions or in-actions, the quality of their services, including payments for such services. You avail service from the drivers at your own risk.
6. MEE CABS does not provide any insurance coverage for passengers, drivers, or third parties in case of accidents during the journey. Customers are responsible for arranging their own travel or personal accident insurance.
7. MEE CABS shall not be held liable for any damages, medical expenses, or financial losses arising from an accident during the ride.
8. Customers are advised to follow all safety protocols, including wearing seatbelts, and to report any accidents to the relevant authorities.
9. MEE CABS does not guarantee ride arrival or completion within a specific time frame. Delays may occur due to traffic, weather, road conditions, or unforeseen circumstances.
10. MEE CABS shall not be held responsible for any direct or indirect losses, including missed flights, trains, meetings, or any financial or personal inconvenience caused by delays in service.
11. Customers are advised to book their rides well in advance, considering potential delays, and make alternative arrangements if time sensitivity is a concern.
12. MEE CABS is not responsible for any disruptions during the journey, including but not limited to route changes, traffic delays, vehicle breakdowns, driver unavailability, or any unforeseen circumstances affecting the trip.
13. The company only provides a platform for connecting passengers with drivers, who are independent service providers.
14. MEE CABS has a strict zero-tolerance policy against any form of harassment, abuse, misconduct, or inappropriate behaviour by drivers or passengers.
15. If a customer experiences or witnesses any instances of assault, abuse, rash behaviour, they must report it immediately to MEE CABS through the in-app support or customer service. Customers are also encouraged to report such incidents to local law enforcement authorities.
16. MEE CABS is not liable for any criminal acts committed by drivers or third parties during the journey.
17. Any driver found guilty of misconduct, harassment, or abusive behaviour will face immediate suspension from the platform.
18. Neither party is responsible for delays or failures caused by events beyond reasonable control, such as natural disasters or strikes, road closures, accidental explosions, lockouts, riots, floods, storms, acts of God, government actions, and no claims shall be entertained for such instances.
19. Recommendations on the platform are for informational purposes only and shouldn’t be considered professional advice.
20. While the company strives for accuracy and accessibility, it does not guarantee the platform will be free from errors or up-to-date. It is not liable for damages due to operational issues.
21. The company will not be liable for damages from using or being unable to use the platform, including issues related to communication failures or viruses.
22. Access to the platform may be temporarily unavailable for reasons including server failures, software issues, severe weather, or other uncontrollable events.
11. INTELLECTUAL PROPERTY RIGHTS:
1.The Company owns the Platform and all related content, including design, text, images, and videos that are protected by copyright and the respective provisions of other laws. The Intellectual Property Rights include copyrights, industrial design secrets, patents, trademarks, and trade secrets.
2. All icons and logos are registered trademarks of the Company. Unauthorized use is prohibited.
3. The Company grants you a limited, revocable, non-exclusive, non-transferable license to download and install one copy of the Platform on a single mobile device for personal use, as long as you comply with these terms.
4. Customer Data:
All rights to Customer Information, including data entered into the Platform, belong to the Customer. MEE CABS can use this information to operate and improve the Platform but must comply with the terms outlined in the Privacy Policy.
5. Aggregate Metrics:
MEE CABS may collect and analyse data on Platform usage to create anonymous statistical reports. MEE CABS owns these Aggregate Metrics and may use or share them without identifying individual Customers.
12. THIRD-PARTY LINKS:
1.The Platform may contain links to external websites that the Company does not control and the platform is not responsible for your usage.
2.External sites may have their own cookie policies and data collection practices, so review their terms and privacy policies before engaging.
13. TERMINATION:
1. This is a continuous agreement of these terms. You can end it anytime by deleting your account.
2. The Company may terminate your access immediately for violations of these Terms or misuse of the Platform.
3. The Company can terminate access at its discretion without prior notice.
4. The Company reserves the right to take legal action for fraudulent or harmful behaviour.
5. Not enforcing these Terms does not waive the Company’s rights.
14. INDEMNITY AND LIMITATION OF LIABILITY:
1. You agree to indemnify the Company and its affiliates against any claims, losses, or expenses resulting from your violation of these Terms, including use or misuse of the Platform and any claims from third parties.
2. MEE CABS does not guarantee the suitability of any Driver, and you assume all responsibility for interactions with the Driver, releasing MEE CABS from any related liability.
3. MEE CABS is not liable for indirect, punitive, or consequential damages, regardless of the claim type.
15. DISPUTE RESOLUTION, GOVERNING LAW, AND JURISDICTION:
These terms are governed by Indian law, with exclusive jurisdiction in Hyderabad. Disputes will first be attempted to be resolved amicably through a written notice. If unresolved in 30 days, arbitration will occur in Hyderabad, following the Arbitration and Conciliation Act of 1996. The decision will be final, and costs will be shared equally by the Parties.
16. MODIFICATIONS:
MEE CABS may update these Terms. Significant changes will be communicated, but it is your responsibility to check the Terms regularly. Updated Terms take effect immediately upon posting, and continued use means acceptance of changes.
17. CUSTOMER CARE AND REDRESSAL OF THE GRIEVANCE:
For feedback or issues, contact customer care at:
Email: Meecabs5@gmail.com
You can also call our 24/7 support for technical issues.
Customer care number:888647772